Customer Success Manager (gn)

📣 What we do

nuvo is a SaaS-startup with headquarters in Hamburg. We offer AI-powered, secure, and scalable data onboarding solutions that empower our customers to map, validate, and clean file-based data effortlessly – regardless of the input format. Today, we have a team of 25+ driven and motivated nuvoneers based in Hamburg, Berlin, Chiang Mai, and remotely across Germany. We serve over 100 clients, ranging from small startups to established enterprise players, with our suite of advanced data onboarding solutions. Join us on our mission to provide secure and scalable data onboarding solutions that help companies turn every piece of data into value!

🤩 What will you do?

As the first Customer Success Manager at nuvo, this is an exciting opportunity to drive growth by unlocking the full potential of our product for each customer. Be the main point of contact for our rapidly growing customer base, ensuring a delightful customer experience.

Working closely with product, tech, and sales, you’ll be a real B2B SaaS innovator, navigating our company in the right direction.

• Onboard new customers and accelerate their product success
• Strategically plan and conduct campaigns for customer retention and upsell
• Analyse customer pain points and identify additional potential for future product features and opportunities
• Create touch points along the post-sell client journey to ensure healthy customer relations and promote the value of our product
• Lend a hand in doubt to actively consult customers and unlock the full potential of our software
• Establish clear client retention goals and seek strategies to achieve them

🎉 What success looks like in this role

• 3 Months: Know clients, collaborate on strategies, and cultivate product affinity to seamlessly answer all customer support requests. You understand our mission and contribute to building a thriving company culture, constantly exciting your colleagues during projects.
  
• 6 Months: Expand accounts, boost operational collaboration with Sales, and elevate client engagement.
• 12 Months: You take full ownership of your division, while collaborating cross-functionally with our nuvoneers.

🔎 What are we looking for?

🏗 You are a builder: You don’t mind getting your hands dirty and are eager to build and grow a department from scratch

🤓 You are driven by curiosity: A strong desire to boost your expertise within the world of customer success and B2B SaaS

💙 You care: You value our customers and potential clients deeply, and you're committed to ensuring they have a seamless experience with our product

• 2+ years of experience in customer success, preferably in B2B SaaS
• Technical background is a big plus but not a must!
• Strong messaging and communication skills in English and German 
• A Bachelor's or Master's degree in business, marketing, computer sciences, or a related field.
• We'd be excited if you're willing to join us in one of our locations in Hamburg or Berlin, but a remote setup is also possible

Please note
We understand that certain individuals may hesitate to apply for a job unless they fulfill all the listed requirements. It's important to note that this is a wishlist rather than a strict checklist. We evaluate candidates based on their potential, not just their resumes. If you believe this position aligns with your skills and aspirations, we encourage you to submit your application!