Customer Success Manager (gn)

📣 What we do

nuvo is a fast-growing SaaS-startup with headquarters in Hamburg. We offer AI-powered, secure, and scalable data onboarding solutions that empower our customer to easily accept customer data. Today, we are backed by 25+ driven, motivated, and diverse nuvoneers looking to transform how our 100+ customers integrate data. Joining nuvo means unlimited growth potential through fantastic colleagues, exciting clients from Start-Up to Enterprise, and a true entrepreneurial experience. 

We are backed by world-class investors such as General Catalyst / La Famiglia, Foodlabs, and incredible business angels to transform the data integration landscape. 

🤩 What will you do?

As the first Customer Success Manager at nuvo, this is an exciting opportunity to drive growth by unlocking the full potential of our product for each customer. Be the main point of contact for our rapidly growing customer base, ensuring a delightful customer experience.

Working closely with product, tech, and sales, you’ll be a real B2B SaaS innovator, navigating our company in the right direction.

• Onboard new customers and accelerate their product success
• Strategically plan and conduct campaigns for customer retention and upsell
• Analyse customer pain points and identify additional potential for future product features and opportunities
• Create touch points along the post-sell client journey to ensure healthy customer relations and promote the value of our product
• Lend a hand in doubt to actively consult customers and unlock the full potential of our software
• Establish clear client retention goals and seek strategies to achieve them

🎉 What success looks like in this role

• 3 Months: Know clients, collaborate on strategies, and cultivate product affinity to seamlessly answer all customer support requests. You understand our mission and contribute to building a thriving company culture, constantly exciting your colleagues during projects.
  
• 6 Months: Expand accounts, boost operational collaboration with Sales, and elevate client engagement.
• 12 Months: You take full ownership of your division, while collaborating cross-functionally with our nuvoneers.

🔎 What are we looking for?

We're open to diverse professional journeys, but here's what will set you up for success in this role: 

• You're entrepreneurial, self-driven, and thrive in environments where you can create and implement processes from the ground up. Building a function with strategic importance excites you more than stepping into an already-defined system. 
• You have a strong desire to boost your expertise within the world of customer success and B2B SaaS. 
• Ideally, you've worked in Customer Success, Account Management, or similar roles in B2B SaaS. However, we're equally excited to meet candidates from consulting roles, VC ventures, or other areas with transferrable skills, that demonstrate strategic thinking, autonomy, empathy, and customer-focus. 
• You have strong messaging skills in both English and German. 
• We'd be excited if you're willing to join us in one of our locations in Hamburg or Berlin, but a remote setup is also possible. 

Please note
We understand that certain individuals may hesitate to apply for a job unless they fulfill all the listed requirements. It's important to note that this is a wishlist rather than a strict checklist. We evaluate candidates based on their potential, not just their resumes. If you believe this position aligns with your skills and aspirations, we encourage you to submit your application!