Technical Support Engineer (gn) - Thailand-based

🤩 What will you do

• Act as the first line of technical support for our customers, resolving SDK and API-related questions independently and escalating only complex cases to the engineering team

• Ensure timely, clear, and solution-oriented communication with customers, helping them succeed with our Importer SDK and Data Pipeline products

• Troubleshoot, reproduce, and document bugs, working closely with our engineers to deliver fixes and improvements

• Support our solution architect in creating customer sandboxes and demo environments, ensuring smooth onboarding experiences

• Contribute to QA testing by validating new features and verifying bug fixes in staging environments

• Collaborate with product managers, designers, and engineers to continuously improve product usability and resolve technical issues

• Embrace a cross-functional role, bridging the gap between customers and engineering to create real product impact

🎉 What success looks like in this role

• 3 months: You are fully onboarded and able to resolve the majority of customer questions independently

• 6 months: You are confidently managing technical support end-to-end, building sandboxes for customers, and contributing to QA and bug fixes

• 12 months: You take ownership of customer technical support processes, help improve internal documentation, and contribute to product quality and stability

🔎 What are we looking for?

• A technically skilled problem-solver with expertise in web development (React, TypeScript, modern web tooling)

• 3+ years of professional experience in a technical role such as software engineer, support engineer, or QA engineer

• Strong understanding of APIs, SDKs, and debugging workflows

• Excellent communication skills in English (written and spoken) — able to explain complex technical topics clearly

• Customer-oriented mindset with patience and empathy

• Team player with a proactive approach, willing to take responsibility, share knowledge, and work closely with engineers and product managers

• Based in Thailand (preferably Chiang Mai, where we have an office), or comfortable working remotely within Thailand

Nice-to-haves

• Experience with QA testing, bug tracking systems, and test automation frameworks (e.g., Jest, Cypress)

• Previous work in technical support or customer-facing engineering roles

• Familiarity with infrastructure and DevOps basics (CI/CD pipelines, GitHub, Docker)

• Interest in contributing to customer-facing documentation, materials, and tutorials

Please note

We understand that certain individuals may hesitate to apply for a job unless they fulfill all the listed requirements. It's important to note that this is a wishlist rather than a strict checklist. We evaluate candidates based on their potential, not just their resumes. If you believe this position aligns with your skills and aspirations, we encourage you to submit your application!